The fit of our products may vary on the cut, fabric and style of each product. Some products are
designed to have a loose, relaxed fit while others are more fitted. Please refer to our sizing
chart to select the best size that suits you.

Our size chart consists of sizes till 6XL. We also do customizations according to measurements
provided by the customers.

No, there's no limit. Shop your heart out!

No, there is absolutely no additional cost for sizes that are not mentioned in our size chart.

If your order has been damaged or tampered with, you can refuse to accept it and return it to
the courier personnel with all of the original packaging intact. Please do report the incident to
our Customer Care Team immediately.

Yes, we do all kinds of customisation. You can always mention your measurements once you place an order and we can have  the piece made accordingly.

Yes, you can get your outfit altered from us by sending it back to us. Courier charges will be
completely borne by you.

In the unlikely event that the product you received is not what you ordered, please contact our
team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

No, a customised item can’t be returned unless the product is faulty.

As a policy, our courier partners will always call you before delivery to check your availability.
However, in case the order arrives when you are not available, it will be re-dispatched after
your confirmation. Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our studio. Our Team will then get in touch with you to understand the issue and help find a solution.

No, we do not provide cash on delivery service.

Our Customer Care Team is always happy to help. Call us on +91 9999900011 or +91
9911900011 (Monday - Saturday) from 10:30AM to 6:00PM [IST] or email us on info@pleatsbyaruni.com

As soon as you place your order, you will receive a confirmation email. Customer will receive
orders within 7– 10 working days from ordering.

You can mail us on info@pleatsbyaruni.com or get in touch with us on +91 9999900011 or +91 9911900011 (Monday-Saturday : 10 AM - 6 PM) We will try our best to get your product reach you before time.

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your
query.

Yes, you can collect your online order from our studio. Please ensure to contact us and inform
about the same for delivery within 48 hrs of placing the order. You can view the complete
address of studio below :
TO :
ARUNI
191, 1 st floor , Onkarkunj , Shahpurjat , New Delhi , 110049

Once the order has been dispatched, an email confirmation will be sent to you with the tracking
number. You may check and track the delivery status of your orders with our local logistics
partner.

Yes, we ship to almost all major countries.

A flat shipping fee of USD 15 is applied to international orders below total cart size of USD 200.
International orders mostly take 20 business days to be delivered.